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Technical Documentation
Grade Level
Computer Science
HSCS.173 Technical Documentation
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After an outage, the team wants future maintainers to understand what happened and how to respond. Which documentation artifact is most useful?
A
A short apology message with no technical details.
B
A list of people who were online during the outage
C
An incident postmortem with timeline, impact, root cause, detection signal, recovery steps, prevention tasks, and links to updated runbooks.
D
A screenshot of the error page shown to users.
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