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Usability Testing
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Computer Science
HSCS.199 Usability Testing
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A multi-step permit request is considered successful only when the user chooses a permit type, uploads a file, reviews details, and submits. Which metric plan is best?
A
Track completion of each required step plus final submission, so the team can locate the step where users fail.
B
Track only whether the header image loaded correctly.
C
Track only whether users visited the first page of the permit flow
D
Track only the number of characters in the permit description.
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