Use the customer value and churn-risk dashboard. Text exhibit: Dashboard titled 'Customer Value and Churn Risk'. Three rows with columns Customer ID, Semester value, Churn risk, Open complaint. Rows: C-104, High, High, Yes; C-218, Medium, Low, No; C-330, Low, High, No. Add a callout box: 'Goal: protect long-term value while respecting service needs.'. Which action best balances long-term value and relationship care?