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Entrepreneurship
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Customer Service and Service Recovery
Grade Level
Entrepreneurship
ENT.078 Customer Service and Service Recovery
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A draft response says, Sorry you feel that way. We followed the rules, so there is nothing to fix. Which revision is strongest?
A
Sorry you feel that way, but the rules are the rules and customers need to read them.
B
There is nothing to fix, but we hope you shop with us again.
C
I am sorry this experience was frustrating. I will review the order details and policy with you, explain what options are available, and note anything we need to improve.
D
We apologize and will give you whatever you want so this does not continue.
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