A Both premise and inference challenge: any alternative explanation automatically makes the original premise false.
B Neither: the new information is unrelated to the move from the evidence to the conclusion.
C Premise challenge: the new information says the stated evidence that resolution rates increased after the new call script was introduced is false as a matter of fact.
D Strengthen: the new information supplies independent confirmation that the new call script raised resolution rates.
E Inference challenge: even if the stated evidence that resolution rates increased after the new call script was introduced is true, the new information shows that the evidence may not justify the conclusion that the new call script raised resolution rates.
